Answers about booking, 4×4 transfers, amenities, dining and desert stays at Imperial Glory Lodges, Merzouga.
Booking & policies
Is there a minimum booking age?
Yes. To keep a peaceful environment for all our guests, the person booking must be 18 or older.
What are the check-in and check-out times?
Check-in from 3:00 PM, check-out until 11:00 AM. If your travel across the dunes needs different timing, contact us in advance.
Are pets allowed?
Yes — we are pet-friendly and well-behaved pets stay free of charge. Just let us know when you book.
What is your cancellation policy?
Policies vary by season and booking type. Check your reservation details or contact us directly.
Do you require a deposit for events or group bookings?
Yes. A deposit secures large reservations and event packages.
Arrival & transport
How do I reach the camp? Can I drive my own car?
The lodges sit deep in the Erg Chebbi dunes, where regular cars and buses cannot go. Drive to our partner hotel, Nasser Palace Suites & Spa, which has secure free parking 24/7 — from there we take you to the camp by 4×4 or camel.
Is the desert transport included?
Yes. The 4×4 transfer from the meeting point to the camp is included with every lodge or tent booking.
What is the best time of day to arrive?
Daylight. The terrain gets disorienting after dark, and the crossing is safer and far more enjoyable with the sun up.
Accommodation & amenities
Do the tents and bungalows have electricity and heating or cooling?
Yes — all Luxury Tents and Royal Bungalows have private climate-controlled air conditioning and heating, Wi-Fi, premium bedding and fully private en-suite bathrooms.
Is there a swimming pool on site?
Not at the camp — we protect the local ecosystem. Guests are welcome at the pool at our partner hotel, Nasser Palace, and we are happy to arrange the transfer.
What should I pack?
Desert temperatures shift sharply. Bring lightweight clothing for the day and warm layers for the night, plus sunscreen, sunglasses, a hat and comfortable walking shoes.
Dining & dietary needs
Do I choose meals from a fixed menu in advance?
No — we deliberately do not use a fixed menu. The kitchen cooks fresh each day with the seasons and the flavours of the desert.
Can you accommodate dietary restrictions or allergies?
Absolutely. Vegetarian, vegan, gluten-free, allergies — tell our team before or on arrival and we plan around it.
Green Camel Initiative
What is the Green Camel Initiative?
Our sustainability programme across both Nasser Palace Suites & Spa and Imperial Glory Lodges, covering renewable energy, local sourcing, community support, water conservation and responsible tourism.
Do you use local products?
Yes. Ingredients, building materials, crafts and services come from local farmers, artisans and suppliers.
Do you reuse water?
Where feasible, we apply responsible water management and recycling systems for irrigation and eco-friendly operation.
Contact & support
How can I reach you?
By phone, e-mail, WhatsApp, or the contact form on this site. Our team is available to help at any time.